Correos manages shippings for Spain and Andorra orders, and GLS for all other international orders.

NATIONAL

Country

Price

Transit time

Spain - Peninsula

5,95€

24/48 business hours

Spain - Peninsula

Free Shipping

2/4 business days

Spain - Balearic Islands, Ceuta and Melilla

19,90€

24/48 business hours

Spain - Balearic Islands, Ceuta and Melilla

9,90€

2/4 business days

*Shipments for the Canary Islands are not available.

INTERNATIONAL

Country

Price

Transit time

Andorra

5,95€

24/48 business hours

Andorra

Free Shipping

2/4 business days

Germany

19,90€

2/4 business days

Austria

19,90€

2/4 business days

Belgium

19,90€

2/4 business days

Denmark

19,90€

2/4 business days

France*

19,90€

2/4 business days

Italy

19,90€

2/4 business days

Luxemburg

19,90€

2/4 business days

Netherlands

19,90€

2/4 business days

Portugal*

19,90€

2/4 business days

United Kingdom* - Wales and England

19,90€

3/5 business days

United Kingdom* - Scotland, Northern Ireland, Channel Islands, and Isle of Man

19,90€

4/6 business days

Czech Republic

19,90€

2/4 business days

Switzerland

29,90€

3/5 business days

* France: add €18.00 for Corsica.

* Portugal: shipments to Portuguese islands are not available.

* United Kingdom: add €3.00 for Scotland, Wales, Northern Ireland, Channel Islands, and Isle of Man.


DELIVERY TIMES

Delivery times may be longer during sales periods, Black Friday, Christmas, or specific promotions.

Orders placed after 3:00 PM will be processed on the next business day (local holidays in Barcelona apply), and delivery times will increase by 24 hours.

We will do our best to deliver your order within the specified timeframes, but we cannot be held responsible for delays due to circumstances beyond HotDog Pets’ control or force majeure events.

ORDER TRACKING

Please ensure that your billing and shipping address details are accurate when placing your order, as we cannot redirect orders once they have been shipped.

When your order leaves our facilities, you will receive an email with your shipment tracking number. If the tracking information is not updated immediately, don’t worry—it will be available within a few hours.

INTERNATIONAL SHIPPING

If your order is being shipped to a country outside the European Union, it may be subject to duties, taxes, or other charges due to local or customs regulations. HotDog Pets does not assume responsibility for any customs fees or local taxes.

The recipient of the order will be responsible for all customs costs associated with importing the products (even if the order is refused). Please ensure that recipients residing outside the European Union are aware of these conditions when ordering from HotDog Pets.

Additionally, due to customs procedures, your order may experience delays.